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Hosted Exchange| Hosted Exchange Benefits | Included | Learn More |
| Hosted Exchange Features | Included | Learn More |
To discuss "Hosted Exchange Server" with Open Access
Contact an Open Access Account Executive to discuss why OA Hosted Exchange makes sense for your business. An Open Access Network Engineer will help with overall analysis of your current network and your future needs.
100% Up-time Guarantee
Businesses rely heavily on email for central business processes like customer transactions, vendor relationships, and internal communications. Our industry-leading 100% uptime guarantee is a reflection of both our understanding of email's central importance to many businesses and a reflection of the high availability email system engineered by our experts.
We understand that when email is down, your business is down. This is why we hold ourselves to a 100% up-time standard. While problems may occasionally occur, we will never be satisfied with even one minute of downtime. If at any time you are not satisfied with our up-time or reliability, we will honor our service level agreement and allow you to take your business elsewhere. Since you're not under a long-term contract we know we have to perform to keep your business.
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Dedicated Transition Team
Getting started with a new email hosting provider can seem intimidating for your business. That's why we've set up a dedicated Transition Team whose sole purpose is to take the headache out of migrating your email and getting you up and running. We'll be with you every step of the way... it's Our Promise.
Our Transition Team can help you:
- Set up email accounts
- Make changes to your domain setup
- Set up your company's email software
- Configure your wireless device
- Prepare for and perform an email data migration
- Get started with our email marketing services
- Set up additional features, such as a private label webmail site
- Do anything else that is required to help get your business email up and running
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No Long-Term Contracts
Here at Open Access, we believe you have the right to choose your provider and hold them accountable for the level of service they provide. That is why we do not require you to sign any agreement that would lock you in to a long-term contract. Since we do not require long-term contracts, we know we have to perform each and every day to keep your business. If at any time you are not satisfied with the level or service that we provide, you can take your business elsewhere—no questions asked. We are committed to providing total customer satisfaction.
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Expert Support - 24x7x365
Our dedication to customer support is what sets us apart from everyone else. We've built our company from the ground up with a customer focused philosophy and that philosophy drives every one of our initiatives. We invest a great deal of resources in order to deliver the highest level of service and support possible. Here are some of the ways we stand above the rest:
- Our team is fully staffed 24 hours a day, 7 days a week, 365 days a year
- A dedicated Transition Team makes getting started a breeze
- Immediate responses to all Customer Care inquiries—guaranteed
- System status alerts through email and/or mobile text messages
- Our blog posts include frequent updates and important announcements
- We fully support third party email software and wireless device.
Data Backup and Retention
Hosted Exchange provides you with a built in disaster recovery solution. The system automatically performs backups every 30 minutes to protect your data. More importantly any message that is deleted in the last 14 days can be retrieved immediately.
With Data Backup provided by Open Access you get unmatched capabilities:
- Data Backups Every 30 Minutes - We take snapshots every 30 minutes to protect you and your users from accidental deletion and failure, and to also eliminate single points of failure in the storage system.
- Fast Data Recovery - Recover any email that has been deleted in the past 14 days immediately and any mailbox (including messages) lost in the last 14 days within 6 hours.
Exchange Access Protocols
Hosted Exchange supports many protocols that will allow you to connect to the Exchange server to access your information. Certain connections provide access to more information than others, but all of the connections provide access to your email information.
MAPI
Messaging Application Programming Interface is the traditional connection used to interface with the Microsoft Exchange server and was designed by Microsoft. It allows the Exchange server to directly communicate with the email client, so that all of your information is updated in real time. This is the recommended connection to use when setting up your email client.
RPC over HTTPS
This is a special function that allows for secured access when connected to the Microsoft Exchange server.
POP3
Post Office Protocol (Version 3) is what most users need and use today. POP3 is a client/server protocol in which email is received and held on a mail server. Periodically, you check for mail on that server and then download it to your email client. POP3 is the standard protocol built into practically every email client. This method is well-suited for users that don't want to store email messages online.
IMAP4
Internet Message Access Protocol (Version 4) is another popular way to access email messages. With IMAP, messages and folders are always stored on the mail server. When users access their email, they are working directly with these messages. This means that any updates made to the email, such as moving, flagging, or marking a message as unread, is stored on the server.
IMAP is a convenient option for users who need to access their email online from multiple clients at multiple computers or locations.
Our IMAP server supports IMAP IDLE, which provides real-time push support for IMAP applications, alerting you the second you have new mail... which makes it very powerful for users on the go.
SMTP
Simple Mail Transfer Protocol is the standard protocol for sending email messages across the Internet. It is also commonly referred to as the outgoing mail server. Our SMTP servers are configured to require SMTP Authentication. The servers themselves perform two important functions. First, they verify that anyone attempting to send outgoing email through the SMTP server has the right to do so. Then secondly, they send the outgoing email. If undeliverable, the message gets sent back to the sender.
SSL and TLS Encryption
We provide SSL and TLS encryption for POP3, IMAP, SMTP, and Outlook Web Access. Basically, this encrypts your data so that others cannot view it. Our servers also support opportunistic TLS, which allows your incoming and outgoing email data to be encrypted as it travels through the Internet. This is very important for passwords and confidential emails.
Supported RFCs
RFCs are standards for email communication between servers and email clients. These standards are approved by the Internet Engineering Task Force (IETF) and are known as RFCs. These standards cover SMTP, POP, and IMAP, among other Internet technologies.
2 GB Mailboxes
Here at Open Access, our goal is to take storage out of the equation—and that's why we offer users 2GB mailboxes to start. No longer will your users have to worry each day about cleaning out and archiving their mailboxes to prevent running out of storage space. With 2GB of data storage space, your users can keep all of their emails, calendar items, contacts, tasks, and notes in their account without having to worry about deleting them. This helps users to create an effective archive of work activity and provides an excellent way to manage and retrieve information about past projects, decisions, and conversations.
Of course we also offer the ability to purchase additional storage space and allocate it to any user mailbox. Any mailbox can grow up to 10GB in size, but we recommend no more than 5GB per Exchange mailbox for maximum performance.
50 MB Attachments
We want to be sure that your users aren't limited by file size limitations when they're sending an attachment. That's why we are one of the leaders in the industry, supporting up to 50MB attachments per incoming or outgoing email. This helps to ensure that users can send and receive important attachments without concern for file size limitations.
With a 50MB attachment limit, your users could send or receive...
- A 1,000 page Microsoft Word document *
- 200 slides in a Microsoft PowerPoint presentation *
- 500 JPEG images *
- A 500 page Adobe PDF file *
- And much more
* Illustrative estimate - Actual numbers will depend on the size of a given file(s).
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Spam Filtering Provided by
We estimate that over 95% of all email traffic on the Internet is spam. Spam is the most complex problem facing the Internet today. The problem has led to millions of dollars in lost productivity and additional infrastructure costs for businesses and service providers. Businesses that maintain in-house email servers are fighting a losing battle to protect their systems from spam because the complexity of the problem is constantly increasing. Spammers are growing wiser on a daily basis, learning new methods to elude common spam defenses and acquiring more sophisticated computer networks to bombard mail systems and penetrate in-boxes.
Solving the Spam Problem for You
In order to win the war against spam, we must evolve our spam defenses faster than spammers evolve their tactics. If you choose to outsource to us, your business email will run on a state-of-the-art email hosting system with numerous levels of anti-spam protection.
Our spam filtering system, powered by Cloudmark®, features Advanced Message Fingerprinting™ and real-time threat intelligence to rapidly detect spam, phishing and viruses. Instead of analyzing message text, Cloudmark uses a series of highly sophisticated algorithms to generate fingerprints that precisely identify abuse in all language and formats. These message fingerprints are stored locally at Open Access and updated in sub-minute intervals. This automated approach delivers spam filtering accuracy of 98% or higher together with near zero false positives.
Customers can also control their domain safelists and blacklists to further keep their user inboxes clean. Safelists allow certain senders (email addresses, domains, or mail server IP addresses) to bypass the anti-spam system. Conversely, blacklists allow customers to block mail from certain senders.
Virus Protection
Our virus protection scans all inbound and outbound emails using a multi-stage process. The process is broken down into the following four stages:
- Stage 1: Restricted Attachments
Here, emails are scanned for dangerous types of file attachments. When an email is sent or received that contains a restricted file attachment, the email is rejected and the sender receives a "bounced" email notification informing them of the restriction. - Stage 2: Normalization
This stage searches for email formatting vulnerabilities that can be used by viruses to hide from virus scanners. If any vulnerability is found, our system corrects the formatting of the message so that it can be thoroughly scanned for viruses. - Stage 3: Decompression
Next, if the email contains any compressed attachments such as zip files, the compressed attachments are temporarily unzipped so that the contents can be scanned for viruses. - Stage 4: Virus Scan
After the above preprocessing is complete, a virus scanner is used to scan the email and all of its uncompressed attachments. Everything is scanned to ensure maximum protection against new virus threats. ClamAV (www.clamav.net) is the current scanner of choice, although our system was designed to be able to plug-in any virus scanner on the market, should the need to do so arise.
Free Outlook 2007 / Entourage 2008
Included with every mailbox is a FREE copy of either Outlook 2007 or Entourage 2008.
Outlook is the most popular desktop e-mail client to date and provides users with quick access to their e-mail, calendar, tasks, notes and documents from one central access point. Microsoft® has designed Outlook to tightly integrate with Exchange so that users can benefit from the full sharing and synchronization capabilities.
And with Outlook users get access to some of the latest features, including:
- Instantly search all your information using keywords, dates, or other criteria to locate information in your email, calendar, contacts, or tasks to save time.
- Increased collaboration and functionality gives user the ability to easily set up meetings or tasks with others.
- Color categories to easily organize any information, including email, calendar items, contacts, and tasks.
- Manage all your communication from one interface so your users no longer have to leave Outlook to read the latest news, blogs, emails, calendar items, tasks, or notes.
- And much more.
Outlook Web Access
Hosted Exchange now allows your users to access their communication information wherever they are with Outlook Web Access. Using any web browser your users can now gain access to an online version of Microsoft Outlook. The newly redesigned AJAX interface provides access to email, calendar, contacts, and tasks.
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Collaboration and Productivity
Microsoft Exchange is known in the industry for its ability to provide a suite of collaboration and productivity tools to help businesses with their collaborative needs. Hosted Exchange provides all of the features found with a dedicated Microsoft Exchange server, without the high cost.
- Personal and Shared Calendars - Allow users to maintain their own personal calendar and share its contents with other users.
- Personal and Shared Contacts - Allow users to maintain their own personal contacts and share contacts with other users.
- Personal and Shared Tasks - Allow users to manage their own personal task lists and share them with other users.
- Global Address List (GAL) - Ability to create and manage a corporate address list that stores all the contacts within the organization and can be viewed by anyone in the organization.
- Distribution Lists - Ability to create an email address that will email a list of email addresses all at the same time.
- Scheduling Assistant - Helps users efficiently schedule meetings by providing visual guidance on the best and worst times to schedule meetings based on meeting invitees and required resources.
- Out of Office Messaging - Users can schedule out of office messaging to begin and end on specific dates and times.
- Public Folders - Create a folder that can share files, emails, contacts, calendar items, notes, and/or tasks with other users.
